We bought a Kawai CA 59 as a gift for our 12-year-old grandson. The whole transaction went very smoothly. Bob Purdon is very professional and a nice person. We have been in all three of their stores and everyone is very knowledgable and kind. There is no hard sale. It is a pleasure to do business with people like this and everyone is very happy. I would highly recommend The Piano Company to anyone looking for a new or used piano.